Party Solver

PARTYSOLVER F.A.Q.


Has my order been received?
You will receive a confirmation number after your order is submitted to our website.

Is my credit card information secure when placing an order?
PartySolver.com is a secure site using advanced encryption SSL, Secure Sockets Layer, technology for all personal information. This assures you of a secure order process in which no one can access your personal information. See our Safe and Secure policy.

Do you accept orders with a check or money order?
Partysolver does not accept personal checks, business checks, cashier checks or money orders. PartySolver DOES accept MasterCard, Visa, Discover and PayPal. PartySolver also accepts bank ATM cards that have the MasterCard or Visa logo. Orders paid with check or money order will not be processed and method of payment will be returned to you. NOTE: Orders paid through PayPal will be shipped to the PayPal confirmed address only.

How can I receive the discount or special offer?
Discounts and special offer codes are given through our newsletters. To receive our newsletters, update your user account to receive email by choosing yes in the receive email option. Once you receive a discount or special offer code, enter this code in the appropriate box on your order form. Discounts and special offers must be entered at the time your online order is placed. Cannot be used on previous orders. When free shipping or a discount is offered over a specific order amount and the order total drops to less than the specific amount required for free shipping or discount the customer will be charged the appropriate shipping and handling charges. EX: Items are returned or cancelled from order causing order total to drop below required amount for free shipping, shipping charges will be added back onto your order. Discount codes must be entered at the time you place your online order. Cannot be used on previously placed orders. This code cannot be added once your order is placed.

What are limited quantity items?
Limited quantity items are products that are no longer being produced by the manufacturer or will no longer be carried by PartySolver. Orders for limited quantity items are filled as completely as possible. You will not be contacted regarding fulfillment of limited quantity items included in your order. All limited quantities are filled in the order they are placed. Our customer service department is available to confirm availability of limited quantity items by email (24/7) customerservice@partysolver.com All purchases of the sales items & limited quantity items are final – due to reduced prices we will not be able to accept returns on items purchased during promotional sales.

Please Note: Costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue. We apologize for any inconvenience this may cause.

How do I exchange a costume for another size or style?
If you need a different costume or size costume, you must place a new order for the needed replacement item and return the item you already received. All replacements must be handled in this manner because the desired item maybe out of stock by the time we receive your return. This will ensure the fastest delivery of your replacement items. All appropriate policies apply to all returned items. Refunds are for the merchandise only, excluding shipping and handling fees. No exchanges and or returns will be accepted on costume orders placed from September 15th through December 31st.

Can I use my own shipping account for my order placed with Party Solver?
We cannot use an outside shipping account number to ship your order placed with Party Solver.

Is shipping to countries outside the Unites States available?
Currently PartySolver does not ship outside of the US except for Puerto Rico, US Virgin Islands and Guam. For more information please check

Shipping Information

Is shipping to APO/FPO addresses available?
Currently PartySolver does ship to U.S. Military addresses.

Shipping Information

How long will it take for my order to arrive?

Shipping Information

Why is my shopping cart empty even after I ordered items?
Our web site is designed to recognize cookies on a computer, if you have disabled the cookies function from your Internet browser, items cannot be added to your shopping cart.

Why is it important that I provide the correct shipping information?
Due to the way our shippers handle your package, if you choose the wrong address type your shipment may take additional time for delivery. PartySolver is not responsible for misdirected or undelivered orders. This includes incorrect or insufficient shipping information provided by the customer. All shipped orders that require an address correction due to customer providing incorrect shipping information or requiring a delivery address change will be charged $15.00. This is the fee that our shipping companies charge us for this delivery correction service. All express shipments will require a signature at the time of delivery. Orders for costumes and personalized items will also require a signature at delivery.

I have not received my order. What should I do?
Please refer to your email stating your order has been shipped which has your tracking information. We ship FedEx, UPS and US Postal Service, refer to their websites to track your package. For more information see

Shipping Information

I have received an email stating my billing address does not match the credit card companies information.
PartySolver makes every attempt to protect our customers by making sure we have the billing address for the credit card that was used for your order. We will email you to get the correct information from you. While awaiting your response we will attempt to get a positive address match from your credit card company or through various other methods of verification. DO NOT place a new order when you receive this type of email. Respond directly to the email or by contacting our department customer service during regular business hours to resolve this issue.

I am not happy with my order, what can I do?

Return Policy

I am missing an item or received the incorrect item, what can I do?
PartySolver takes great care in packaging and shipping your order, however errors can be made. If an error is made in your order, notify our customer service department within 24 hours of delivery by emailing 24/7 customerservice@partysolver.com Arrangements will be made to correct the error upon notification. PERSONALIZED ITEMS ARE NOT ACCEPTED FOR RETURN - by submitting your order you acknowledge that personalized items are not returnable under any circumstances.

The items I ordered were received damaged or are defective. What can I do?
If your order arrives in an unsatisfactory condition due to damage in transit or defective product, notify PartySolver customer service within 24 hours of delivery by calling, faxing or email customerservice@partysolver.com. In some cases a digital photo(s) will be requested of the item or the return of the item. Upon inspection of the photo(s) or item it will be determined what course of action will be taken.

How can I cancel or change an order?
Our order fulfillment system is designed to get orders shipped out to our customers quickly and efficiently. Most orders are processing within minutes after receiving your order. Before you place your order, please be sure these are the items you would like delivered. We cannot cancel or change an order once it has been placed. If you have changed your mind, please follow the return policy listed on the return policy page applicable to items ordered.

Why do you need my email address?
Information regarding your order including but not limited to order confirmation, order questions and order shipping information will be automatically sent as your order processes through our system.

Have a question that is not answered on this page?
Just email 24/7 customerservice@partysolver.com or fax our customer service representatives. An answer to your question will be provided quickly.

How can I contact customer service?
Email customer service 24/7 customerservice@partysolver.com

Do you have an affiliate program?
No, PartySolver does not have an affiliate program and does not have any association with any affiliate programs.

Thank you for visiting Party Solver!